We want you and your pet to love every Pets Dad order. That's why every purchase is backed by our 30-day comfort guarantee.

If your pet isn't comfortable — or something arrives damaged, defective, or incorrect — we'll make it right.

Return window: 30 days from delivery, on items that are unused or defective.

How to start a return: Email contact@petsdad.com with your order number and a short note (a photo helps for damaged items), or use the form on our Contact page. We'll reply within one business day with next steps and the return address.

Wrong item received: If we sent the wrong product, we'll ship the correct item at no cost or refund you in full — your choice. We cover any return shipping involved.

Order never arrived: If tracking stops moving for 5 business days or your order doesn't arrive within the stated delivery window, contact us — we'll send a free replacement or issue a full refund, your choice.

Return shipping: We cover return shipping on damaged, defective, or incorrect items. Customer-initiated returns (for other reasons) are at the customer's expense. There is no restocking fee.

Refund timeline: Once we receive your item, refunds are issued to your original payment method within 5–10 business days.

For delivery timelines and costs, see our Shipping policy page. Questions? Email contact@petsdad.com.