Contact Us
Get in touch with PetsDad
Questions about an order, a product, or just want to chat about your pet? We're here.
The fastest way to reach us is email:
We typically respond within 1–2 business days, Monday through Friday.
Before you email, check these first:
- Order tracking: Use the link in your shipping confirmation email. If tracking hasn't updated in 10 business days, email us.
- Returns: See our Refund Policy for the 30-day return process.
- Shipping times: See our Shipping Policy — typical total time is 10–17 business days.
- Wrong address: If you noticed a typo within an hour of ordering, email us immediately with your order number.
When emailing about an order
Include your order number in the subject line. It speeds everything up.
Business inquiries
Wholesale, partnership, or press? Email contact@petsdad.com with "Business" in the subject line.