Contact Us — Support, Orders & Questions
Get in touch with PetsDad
Questions about an order, a product, or just want to chat about your pet? We're here.
The fastest way to reach us is email:
You can also call or message us on WhatsApp:
We typically respond within 1–2 business days.
Business hours
Monday to Friday, 9:00 AM – 6:00 PM (GMT+1). Messages received outside these hours are answered the next business day.
Our business address
Pets Dad
Medinate Al Wahda, Bloc H, N°39
Laayoune 70000, Morocco
This is our registered business address, not a returns address — we will send you the correct return address with your return instructions so your item gets processed quickly.
Before you email, check these first:
- Order tracking: Use the link in your shipping confirmation email. If tracking hasn't updated in 5 business days, email us.
- Returns: See our Returns & Refunds page for the 30-day return process.
- Shipping times: See our Shipping Information — orders are processed in 1–2 business days, and US delivery typically takes 7–15 business days from dispatch.
- Wrong address: If you noticed a typo within an hour of ordering, email us immediately with your order number.
When emailing about an order
Include your order number in the subject line. It speeds everything up.
Business inquiries
Wholesale, partnership, or press? Email contact@petsdad.com with "Business" in the subject line.
Drop us a line
Contact information
Email is the fastest way to reach us:
We typically reply within 1–2 business days, Monday through Friday.
Helpful links while you wait:
Shipping information
Returns and refunds
Frequently asked questions