Shipping Policy & Delivery Times

Here is exactly what to expect when you place an order with PetsDad. No fake promises, no fine print surprises.

Where we ship

We currently ship to the United States only (excluding U.S. territories). We do not ship internationally yet — we are working on it. There are no customs or import charges on US deliveries.

Processing time

We process orders within 1–2 business days of payment confirmation. You will receive an order confirmation email immediately after checkout, and a separate shipping confirmation with your tracking number once the order is on its way.

Delivery times

Delivery typically takes 7–15 business days from the date your order ships. This is a real estimate based on our shipping partners, not a best-case scenario we put in the fine print. Most orders arrive closer to the 7–10 day end of that range. Orders containing multiple items (including bundles) may arrive in separate packages — each gets its own tracking number.

Carriers

Orders are delivered by USPS, UPS, or FedEx, depending on the item and your location. Your tracking number tells you which carrier is handling your delivery.

Shipping costs

Free standard shipping on orders of $49 or more. Orders under $49 are charged a flat rate shown at checkout before payment — typically between $5 and $9 depending on the item, and some items ship free. No hidden fees are ever added after checkout.

Tracking

Once your order ships, you will receive an email with your tracking number. You can use that number to track your package directly with the carrier. If your tracking has not updated in 5 business days after your shipping confirmation, email us at contact@petsdad.com and we will look into it.

Missing or incomplete orders

If part of your order is missing, first check your tracking — multi-item orders can arrive in separate packages a few days apart. If something is still missing after all packages have arrived, email us with your order number and we will send the missing item at no cost or refund it — your choice. Lost packages are covered the same way: free replacement or full refund (see our Returns & Refunds page).