Returns & Refunds — 30-Day Comfort Guarantee

We want you to be happy with your purchase. If you are not, here is how returns work — no guilt, no runaround.

Return window

You have 30 days from the date of delivery to request a return.

What qualifies

We accept returns on items that are unused or defective. You do not need both — either one qualifies. If your pet sniffed the bed but it is otherwise in clean, undamaged condition, that counts as unused. If something arrived broken or stopped working within normal use, that is defective.

How to start a return

Two easy ways — pick whichever suits you:

Email: contact@petsdad.com with your order number and a brief note about why you are returning.
Contact form: use the form on our Contact page — include your order number in the message.

Either way, we will reply within one business day with next steps and the return address.

If your order never arrives

If your tracking has not moved for 5 business days, or your order has not arrived within the delivery window on our shipping page, contact us. We will investigate with the carrier and — if the package is lost — send a free replacement or issue a full refund, your choice. You will never be left paying for an order that did not arrive.

If you receive the wrong item

If we sent you the wrong product, that is on us. Email a photo of what you received with your order number and we will ship the correct item at no cost or refund you in full — your choice. We cover any return shipping involved.

If your item arrives damaged

Email a photo of the damage with your order number. We will send a replacement or issue a full refund — your choice — and we cover the return shipping.

Refund timeline

Once we receive the returned item and confirm it meets the return criteria, we will process your refund within 5–10 business days back to your original payment method. You will receive an email confirmation when the refund is issued.

Return shipping

For items that arrived damaged, defective, or incorrect, we cover the return shipping cost. For customer-initiated returns (changed your mind, wrong size, pet not interested), return shipping is the customer's responsibility. There is no restocking fee.